Privacy Policy

FIONASH.COM

Privacy Policy

Your privacy is important to us. Please read this policy carefully.

Effective Date: March 18, 2026

1. Introduction

Welcome to Fionash.com (“Fionash,” “we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fionash.com or make a purchase from us.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Register or create an account on fionash.com
Place an order or make a purchase
Subscribe to our newsletter or marketing communications
Contact our customer support team
Participate in promotions, surveys, or contests

This information may include your full name, email address, phone number, delivery address, billing address, payment information (processed securely via third-party processors), and order history.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, device type and operating system, pages visited and time spent, referring URLs, and cookie data.

2.3 Payment Information

We accept payments via Mobile Money (MTN, Vodafone, AirtelTigo), Credit/Debit Cards, and Cash on Delivery. Payment card and mobile money details are processed by secure, PCI-DSS-compliant third-party payment processors. We do not store your full card or mobile money account details on our servers.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders and manage your account
Send order confirmations, shipping updates, and delivery notifications
Respond to your inquiries and provide customer support
Send promotional offers, new arrivals, and updates (with your consent)
Improve our website, products, and overall customer experience
Detect, prevent, and address fraud or security incidents
Comply with applicable laws and regulations in Ghana and internationally

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Logistics and courier partners (for order delivery purposes only)
Payment processors (to complete your transactions securely)
IT and website service providers (to operate and maintain our platform)
Legal authorities (when required by law, court order, or regulatory requirement)

All third parties we work with are contractually obligated to keep your information confidential and to use it only for the specific purposes we have authorized.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. We may retain certain information for longer periods where required by law (e.g., transaction records for tax purposes) or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal obligations)
Opt out of marketing communications at any time
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at privacy@fionash.com.

9. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

For questions, concerns, or requests relating to this Privacy Policy, please contact:

Email: info@fionash.com

Website: www.fionash.com

Address: Fionash.com, 76 Garden Road. East Legon, Accra, Ghana.